For getting repairs for an Apple device as an everyday user has usually meant either visiting a store. But if you live in the right city maybe you don’t have to. Apple is now providing on-site services in a number of US cities. Cities like Chicago, Dallas, Houston, Los Angeles, New York City and San Francisco.
Apple appears to be using the contractor and asks you to book an appointment that might include a “on-site visit fee” in addition to any expense of the repair itself.
Apple is already offering enterprise customers on-site fixes, and they’re going to get better service in key areas. For instances, they get one-hour response times for major issues. There are also some replacements that will involve a trip to the store, no matter what, such as replacing the iPhone battery.